WOLTERS KLUWER HONG KONG's CD-ROM & WOLTERS KLUWER HONG KONG Online Products License Agreement is available here.
Updating Your Details
The details you enter or the selections you make during the registration process can be updated at any time via the Membership Services area of the website or by contacting WOLTERS KLUWER HONG KONG Customer Support.
WOLTERS KLUWER HONG KONG takes the issue of your online security seriously. So that we can ensure that your credit card information is as secure as possible this area of the website is capable of working with web browsers using high-security 128-bit encryption.
? WOLTERS KLUWER HONG KONG & Your Privacy
? Other WOLTERS KLUWER HONG KONG Policies
WOLTERS KLUWER HONG KONG & Your Privacy
What personal information do we keep?
If you are a customer of WOLTERS KLUWER HONG KONG, we generally request and/or store the following information in relation to you in order to manage our business relationship:
? your name, company name, contact/delivery details, email address;
? credit card details for the purpose of paying for your order;
? your type of business, your business title;
? the date and time of your order;
? your history of product and service orders with WOLTERS KLUWER HONG KONG; and
? your “Ship To” and “Sold To” numbers.
Depending on the product or service you have acquired, we may also store other specific information about you. If you want more detailed information on this matter then please ask your WOLTERS KLUWER HONG KONG sales account manager, or contact WOLTERS KLUWER HONG KONG Customer Support. Contact details are provided below.
What do we use this personal information?
The customer personal information that we maintain is kept for the following purposes:
? to send you the product or service you have acquired;
? to protect you and us from fraud;
? internal accounting and administration;
? the date and time of your order;
? to help us identify other products or services that might be beneficial to you, and inform you about them; and
? to inform you about updates or changes to the product or service you have acquired.
If you contact us with an inquiry about our services or, for example, to order a product or service, the information we request from you is necessary to enable us to respond to your query or process your order. Failure to provide the information sought may mean that we are unable to comply with your request.
Third parties and your personal information
In some circumstances, it may be necessary for WOLTERS KLUWER HONG KONG to provide a third party with personal information obtained about you, or allow a third party to access that information. Circumstances in which this may occur include where:
? you have consented to such a disclosure;
? a law enforcement agency, or other government agency, is exercising its legal authority and has asked WOLTERS KLUWER HONG KONG to provide access to that information; or
? the purpose for which the information is disclosed is directly related to the purpose for which the information was collected
? WOLTERS KLUWER HONG KONG discloses anonymous, aggregated, statistical information to non-WOLTERS KLUWER HONG KONG third parties such as advertisers, promoters and partners. Also, WOLTERS KLUWER HONG KONG, in conjunction with 3rd parties, handles the mailing of any products or product updates. The outsourcing of this activity involves the disclosure of your name and address to 3rd parties, and which product or service you have acquired. We have taken all steps to ensure that 3rd parties deal with personal information according to the same standards we subscribe to.
Right of access
You have a right to make a request:
? to be informed by WOLTERS KLUWER HONG KONG whether it holds personal information in relation to you; and
? if WOLTERS KLUWER HONG KONG holds such information, to be supplied by WOLTERS KLUWER HONG KONG with a copy of the information.
This is known as an “access request”. In some circumstances, WOLTERS KLUWER HONG KONG may be entitled to refuse your access request. This includes where you have not supplied sufficient information to enable WOLTERS KLUWER HONG KONG to identify you, or the personal information you are requesting access to is being used for the purpose of prevention of unlawful or seriously improper conduct where granting access to the data would prejudice that purpose.
If you wish to request access to personal information WOLTERS KLUWER HONG KONG holds in relation to you, please write to us (contact details are provided below). In order to enable us to respond to your request, we will need to verify your identity. To this end, please include in your letter the following information:
? your name;
? the name of your organisation;
? for WOLTERS KLUWER HONG KONG customers, your Customer “Ship To” and “Sold To” numbers; and
? the details of your request.
WOLTERS KLUWER HONG KONG will endeavour to respond to your access request no later than 40 days after receiving the request. However, if WOLTERS KLUWER HONG KONG is unable to comply with the request within this period, or if it has made a decision to refuse your request, it will inform you of its position prior to the expiration of the 40 day period.
On receipt of your request we may also provide you with additional information about the way our organisation manages the personal information it holds.
WOLTERS KLUWER HONG KONG is committed to adopting procedures which ensure that the information it holds is accurate, complete and up to date. To assist WOLTERS KLUWER HONG KONG in this process we request that you notify WOLTERS KLUWER HONG KONG Customer Support if you are aware that our records in relation to you are inaccurate or to inform us of any changes in the personal information WOLTERS KLUWER HONG KONG holds about you so as to enable us to update our records.
WOLTERS KLUWER HONG KONG complaints procedures
We value the privacy of the personal information relating to our customers and are committed to ensuring that personal information is handled in a manner that respects their privacy.
If you have a complaint in relation to WOLTERS KLUWER HONG KONG’s handling of personal information, please write to the Privacy Officer (contact details are provided below) and include in your letter the following information:
? your name;
? the name of your organisation;
? for WOLTERS KLUWER HONG KONG customers, your Customer “Ship To” and “Sold To” numbers; and
? the details of your complaint/concern. ?On receipt of your letter, WOLTERS KLUWER HONG KONG will endeavour to:
? acknowledge your correspondence within fourteen working days of receipt;
? provide a substantive response to the correspondence within four weeks for routine enquiries;
? keep you informed of progress for more complex enquiries requiring investigation; and
? include in our response details of the name and contact telephone number of the person responsible for the matter.
WOLTERS KLUWER HONG KONG contact details
Mail: The Privacy Officer, WOLTERS KLUWER HONG KONG Limited, 15/F., W Square, 314-324 Hennessy Road, Wanchai, Hong Kong
Email: [email protected] Kluwer Hong Kong.com.hk
Toll Free Telephone: 800 968 667
Toll Free Facsimile: 800 933 814
WOLTERS KLUWER HONG KONG is committed to protecting the privacy of the users of its web sites whether those users are customers of WOLTERS KLUWER HONG KONG or not.
WOLTERS KLUWER HONG KONG strives to provide you with a personalised web experience that delivers relevant information, publications and services to you in the most efficient way. To this end, WOLTERS KLUWER HONG KONG collects certain information during the optional web site registration process and during your use of the WOLTERS KLUWER HONG KONG web sites.
What information is collected by WOLTERS KLUWER HONG KONG?
WOLTERS KLUWER HONG KONG collects information from and about the users of the WOLTERS KLUWER HONG KONG web sites in several different ways which are explained below.
Information collected during the registration process
During the WOLTERS KLUWER HONG KONG one-off registration process, the following information is collected: your email address, name, organisation (if any), address, telephone number, facsimile number (optional), where you heard about the WOLTERS KLUWER HONG KONG web sites (optional), your WOLTERS KLUWER HONG KONG ship-to number (optional), your username and password. ?You do not need to complete the registration process to use the WOLTERS KLUWER HONG KONG web sites or to purchase goods from WOLTERS KLUWER HONG KONG. However, if you do not complete the registration process, then you will not have access to the free WOLTERS KLUWER HONG KONG Web Guide reviews and links to online information, news and events in your area(s) of interest or a range of other free services.
Information collected during the purchase process
When you purchase goods from WOLTERS KLUWER HONG KONG online, we need to know your username and password (if you want us to automatically enter existing contact details), name, organisation, email address, telephone number, facsimile number (optional), mailing address, cardholder name, credit card type (eg AMEX, Visa), credit card number and credit card expiry date. This allows us to process and fulfill your purchase requests and to notify you of your purchase status. If you do not supply all this information, then WOLTERS KLUWER HONG KONG cannot process your payment, deliver your goods or notify you of the status of your purchase request.
Information collected by the WOLTERS KLUWER HONG KONG web servers
When you look at the WOLTERS KLUWER HONG KONG web sites, the WOLTERS KLUWER HONG KONG web servers make a record of your visit and log the following information mainly for statistical analysis or system administration purposes:
? your Internet Protocol (IP) address (eg 126.96.36.199) and/or fully qualified domain name (egwww.Wolters Kluwer Hong Kong.com.hk);
? the date and time of your visit to the site;
? the web pages which you accessed, the files you downloaded and the sizes of those pages/files;
? if you followed a link to the WOLTERS KLUWER HONG KONG web site (eg from a search engine), the name of the previous web page and the name of the web site you visited;
? the type and version of your web (eg Netscape v4.7, MS Internet Explorer v5.5);
? the name of your operating system (eg Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, FreeBSD, Linux);
? the protocols used (eg http, https, ftp).
Search terms that you provide when you search the WOLTERS KLUWER HONG KONG web sites are collected for statistical analysis, to understand what users are looking for on the WOLTERS KLUWER HONG KONG web sites and to improve the products and services which WOLTERS KLUWER HONG KONG provides.
A cookie is some textual information which a web server sends to your web browser. Your web browser usually stores this information somewhere on your computer's hard disk. The web server may retrieve this information from your web browser whenever a web page is sent to you.
The WOLTERS KLUWER HONG KONG web servers generate a single cookie which is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the WOLTERS KLUWER HONG KONG web pages which you visit while you are using the WOLTERS KLUWER HONG KONG web sites. The WOLTERS KLUWER HONG KONG cookie contains an organisation identity number (if any), user type, group identity number (if any), user identity number and the browser session identity number.
Your web browser must have cookies enabled for you to be able to use the WOLTERS KLUWER HONG KONG web sites.
What information is collected by others?
When you look at the WOLTERS KLUWER HONG KONG web sites, WOLTERS KLUWER HONG KONG's Internet Service Provider (ISP) and your Internet Service Provider may also make a record of your visit and collect some or all of the same, or similar, information as the WOLTERS KLUWER HONG KONG web sites (see above).
How WOLTERS KLUWER HONG KONG protects your information
Whenever you register or purchase goods or services from WOLTERS KLUWER HONG KONG web sites, WOLTERS KLUWER HONG KONG uses the Secure Socket Layer (SSL) protocol to encrypt the information using strong 128 bit encryption. This ensures that the information sent to and from our secure web server from/to your personal computer is for your eyes only.
Online access to your information, products and services is protected by your WOLTERS KLUWER HONG KONG username and password which must be provided before you can gain access to your information, products and services. You should remember that it is your responsibility to you to keep your username and password secret so that they cannot be used by anyone else.
All collected information is stored on a separate server. WOLTERS KLUWER HONG KONG believes that this information can only be accessed by you and by authorised WOLTERS KLUWER HONG KONG staff. WOLTERS KLUWER HONG KONG also uses state-of-the-art hardware and software measures to protect the information which it collects from you from misuse, loss, unauthorised access, modification or disclosure.
Use of information collected by WOLTERS KLUWER HONG KONG
Information collected during the registration process is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the WOLTERS KLUWER HONG KONG web pages which you visit while you are using the WOLTERS KLUWER HONG KONG web sites.
Information collected during purchasing process allows us to process and fulfill your purchase requests and to notify you of your purchase status. If you do not supply all of this information, then WOLTERS KLUWER HONG KONG cannot process your payment, deliver your goods or notify you of the status of your purchase request.
Information which is collected by the WOLTERS KLUWER HONG KONG web site servers is used to identify which parts of the WOLTERS KLUWER HONG KONG web sites are of interest to our users, for general system administration and for reporting anonymous aggregate information to our advertisers and partners. Information collected during the process of responding to a request for services will be used in providing those services to you.
Access to information collected by WOLTERS KLUWER HONG KONG
WOLTERS KLUWER HONG KONG will not willfully provide any of the personally identifying information which it has collected about you, or otherwise give access to any of that personally identifying information, to any unrelated third party except where WOLTERS KLUWER HONG KONG believes in good faith:
1. that you have consented; or
2. that the information is required to help identify any abuse or attempt to abuse or compromise the integrity or security of the WOLTERS KLUWER HONG KONG web sites or any web sites connected to them; or
3. that a law enforcement agency, or other government agency, is exercising its legal authority to require WOLTERS KLUWER HONG KONG to provide access to that information.
However, WOLTERS KLUWER HONG KONG may disclose anonymous, aggregated, statistical information to non-WOLTERS KLUWER HONG KONG third parties such as advertisers, promoters and partners.
How to correct information collected by WOLTERS KLUWER HONG KONG
Most of the information which you have provided to WOLTERS KLUWER HONG KONG while registering to use the WOLTERS KLUWER HONG KONG web sites may be corrected by you online through your personalised Membership Services pages. The information which you can correct includes your name, street address, contact details (telephone number, facsimile number, email address) and password. In the event that you wish to change other information which you have supplied to WOLTERS KLUWER HONG KONG online (eg while purchasing goods from WOLTERS KLUWER HONG KONG), you should contact WOLTERS KLUWER HONG KONG Customer Support (see "Contact details" below).
Other WOLTERS KLUWER HONG KONG Hong Kong Policies
Terms of Service
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
Copyright - Restrictions on use of Materials
This site is operated by WOLTERS KLUWER HONG KONG Hong Kong and its affiliates, (collectively referred to as "WOLTERS KLUWER HONG KONG," "WOLTERS KLUWER HONG KONG”, "we," "us," or "our" herein). No material from WOLTERS KLUWER HONG KONG or any website owned, operated, licensed, or controlled by WOLTERS KLUWER HONG KONG may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal use only, provided you keep intact all copyright and other proprietary notices.
Modification of the materials or use of the materials for any other purpose is a violation of WOLTERS KLUWER HONG KONG 's copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. All trademarks, service marks, and trade names are proprietary to WOLTERS KLUWER HONG KONG.?In the event you download software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by WOLTERS KLUWER HONG KONG. WOLTERS KLUWER HONG KONG Hong Kong does not transfer title to the Software to you. You own the medium on which the Software is recorded, but WOLTERS KLUWER HONG KONG retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form.
WOLTERS KLUWER HONG KONG is pleased to hear from its loyal members and welcomes your comments regarding WOLTERS KLUWER HONG KONG and WOLTERS KLUWER HONG KONG products, including WOLTERS KLUWER HONG KONG 's online services. Unfortunately, however, WOLTERS KLUWER HONG KONG Hong Kong's company policy does not allow it to accept or consider creative ideas, suggestions, or materials other than those it has specifically requested. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by WOLTERS KLUWER HONG KONG Hong Kong's professional staff might seem to others to be similar to their own creative work. Accordingly, we must, regretfully, ask that you do not send us any original creative materials such as stories or character ideas, screenplays, or original artwork.
While we do value your feedback on our services and products, we request that you be specific in your comments on those services and products, and not submit any creative ideas, suggestions, or materials. If, at our request you send certain specific submissions (eg, postings to chat areas, bulletin boards, or contests) or, despite our request that you not send us any other creative materials, you send us creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, the property of WOLTERS KLUWER HONG KONG Hong Kong. None of the Submissions shall be subject to any obligation of confidence on the part of WOLTERS KLUWER HONG KONG Hong Kong, and WOLTERS KLUWER HONG KONG shall not be liable for any use or disclosure of any Submissions.
Without limitation of the foregoing, WOLTERS KLUWER HONG KONG shall exclusively own all now known or hereafter existing rights to the Submissions of every kind and nature throughout the world and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions.
Forum and Public Communications
"Forum" means a chat area, bulletin board, or email function offered as part of WOLTERS KLUWER HONG KONG Hong Kong. You shall not upload to, distribute through, or otherwise publish through WOLTERS KLUWER HONG KONG Hong Kong any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offence, violate the rights of any party, or that would otherwise give rise to liability, or violates any law.
The Forums shall be used only in a non-commercial manner. You shall not, without our express approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services. You specifically acknowledge that soliciting other WOLTERS KLUWER HONG KONG members or guests to join or become members of any commercial online service or other organisation is expressly prohibited.
By uploading materials to any Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called "moral rights" in those materials have been waived.
Content Linked to websites owned or operated by WOLTERS KLUWER HONG KONG
WOLTERS KLUWER HONG KONG encourages you to exercise discretion while browsing the Internet using this service. WOLTERS KLUWER HONG KONG is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in sites listed in our search results or otherwise linked to the WOLTERS KLUWER HONG KONG site.
This site is controlled and operated by WOLTERS KLUWER HONG KONG from its offices within the Republic of Singapore. WOLTERS KLUWER HONG KONG makes no representation that materials on the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
These terms are effective until terminated by either party. You may terminate these terms at any time by destroying all materials obtained from any and all WOLTERS KLUWER HONG KONG site(s) and all related documentation and all copies and installations thereof, whether made under the terms of these terms or otherwise. These terms will terminate immediately without notice from WOLTERS KLUWER HONG KONG if in WOLTERS KLUWER HONG KONG sole discretion you fail to comply with any term or provision of these terms. Upon termination, you must destroy all materials obtained from this site and any and all other WOLTERS KLUWER HONG KONG site(s) and all copies thereof, whether made under the terms of these terms or otherwise.
The materials in this site are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, WOLTERS KLUWER HONG KONG disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. WOLTERS KLUWER HONG KONG does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components.
WOLTERS KLUWER HONG KONG does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not WOLTERS KLUWER HONG KONG) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall WOLTERS KLUWER HONG KONG be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if WOLTERS KLUWER HONG KONG or a WOLTERS KLUWER HONG KONG authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall WOLTERS KLUWER HONG KONG 's total liability to you for all damages, losses, and causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the amount paid by you, if any, for accessing this site.
Contracts (Rights of Third Parties) Act
The terms and conditions contained in this Terms of Service are not intended to confer rights on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act (Cap 53B) or otherwise, and no third party shall have any right to enforce any provision of these terms and conditions.
These terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the courts located in the Republic of Singapore and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein. Save and except as provided hereinabove in the preamble to this Terms of Service, this agreement shall not be modified except in writing, signed by both parties.